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  Scootsy Logistics Pvt Ltd        Mumbai - Lowerparel      Jan 12 2017

Job Description

• Develop objectives for the call centre’s day-to-day activities • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) • Collect and analyse call-centre statistics (sales rates, costs, customer service metrics etc.) • Assume responsibility of budgeting and tracking expenses • Hire, coach and provide training to personnel to maintain high customer service standards • Monitor and improve ordering, telephone handling and other procedures • Evaluate performance with key metrics (accuracy, call-waiting time etc.) • Prepare reports for different departments or upper management

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